Terms and Conditions

Terms and Conditions govern your use of www.bodylabstore.co.uk ("the Website") and the purchase of any products from Bodylab Store, operated by Supplementheroes Ltd, 5 Cornfield Terrace, Eastbourne, England, BN21 4NN.

By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

1. Eligibility & Age Verification

You must be at least 21 years of age to access the Website or purchase any products.
By placing an order, you confirm that:

  • You are 21 years of age or older
  • You are ordering on behalf of a legitimate research entity, laboratory, educational institution, or qualified research supply company
  • You are not an individual seeking products for personal consumption
  • You are not located in a jurisdiction where peptide import, possession, or research use is prohibited

We do not sell to individuals for personal use. If you are an individual seeking products for personal consumption, do not order from us. Orders placed for personal use violate these Terms and may result in immediate cancellation without refund.

We reserve the right to verify your eligibility through business license requests, credential verification, institutional affiliation confirmation, or third-party screening. Orders from ineligible buyers may be cancelled without notice.

2. Intended Use of Products – Strictly Research Only

All products supplied by Bodylab Store are:

  • For laboratory, analytical and in-vitro research use only
  • Not for human or veterinary consumption, diagnosis, treatment, or cosmetic purposes
  • Not suitable for any form of in-vivo experimentation, clinical trials, or therapeutic application
  • Synthetic, non-pathogenic, non-toxic research reagents containing no biological or cell-culture derivatives (e.g., serum, albumin)

Any use of products outside a controlled research environment is strictly prohibited. Under no circumstances should our products be interpreted as having any therapeutic, diagnostic, or disease-treating properties. Any customer reviews, testimonials, or third-party content suggesting medical benefits are not endorsed by us and violate these Terms.

3. Customer Qualifications & Representations

By purchasing products, you represent and warrant that:

  • You are a trained and qualified researcher, laboratory professional, or authorized representative of a legitimate research entity
  • You have the authority to bind your organization to these Terms
  • You are familiar with relevant health, safety, and regulatory requirements for handling laboratory reagents
  • You have independently evaluated the suitability of the product for your research purposes
  • You understand the risks associated with handling laboratory reagents
  • You are not on any restricted party list (OFAC, denied persons, sanctions lists, or similar
  • You will not resell, redistribute, or transfer products to third parties without our prior written authorization

4. Acceptance of Terms & Modifications

By using this Website, you accept these Terms in full. Supplementheroes Ltd may update these Terms at any time without prior notice. The latest version will always be available on this page. Continued use of the Website after changes constitutes acceptance of the revised Terms.

5. Website Use & Intellectual Property

You may view, download, and print Website content for personal, non-commercial use only. You must not:

  • Copy, modify, distribute, publish, or create derivative works from Website content without written consent
  • Misuse the Website, upload harmful material, or breach applicable laws
  • Attempt to obtain products for any prohibited use
  • Use automated systems to access the Website without authorization

All intellectual property rights for content on the Website are owned by Supplementheroes Ltd.

6. Information Disclaimer

All Website content is provided for general information only and must not be interpreted as:

  • Medical advice or guidance
  • Research protocols or methodologies
  • Dosing, reconstitution, handling, or safety instructions
  • Any form of recommendation for use

The Website may contain typographical errors or outdated information. We may amend content at any time without notice.

7. Product Quality & Certificate of Analysis

Each product batch is accompanied by a Certificate of Analysis (CoA) verifying identity, purity, and concentration through independent third-party laboratory testing. CoAs are available upon request and demonstrate our commitment to research-grade quality standards.

Ordering, Payment & Right to Refuse

Prices are listed in GBP and may change without notice. Payment must be received in full before an order is accepted.

We reserve the right to decline or cancel any order at our sole discretion, including where:

  • Intended use appears inconsistent with research-only restrictions
  • Customer provides insufficient, false, or misleading information
  • Compliance concerns arise or eligibility cannot be verified
  • The customer appears to be purchasing for personal use
  • The shipping destination is in a restricted jurisdiction

We maintain absolute discretion to refuse service to any customer for any compliance-related reason.

9. Dispatch, Delivery & International Shipments

Orders are usually dispatched next working day. Delivery timeframes are estimates only. We cannot guarantee specific delivery dates unless a guaranteed service is chosen at checkout.

We are not liable for delays caused by postal or courier services. If a parcel is declared lost by the courier, refunds or replacements will be issued once the investigation is complete (typically within 15 working days).

International Customers: You are solely responsible for all customs duties, taxes, and import compliance in your jurisdiction. We declare all shipments accurately as "research chemicals – not for human consumption." We are not liable for customs delays, seizures, or refusals by destination countries. You are responsible for obtaining any required import licenses, permits, or authorizations prior to ordering.

10. Returns & Refunds

Due to the nature of research reagents:

  • Returns are only accepted for defective or non-conforming products
  • Items must be returned in original, unopened packaging before a refund or replacement is issued
  • Products still in transit cannot be resent or refunded until delivery is confirmed
  • Refunds requested before dispatch will be processed promptly
  • We reserve the right to require photographic evidence of defects

Full details are available on our Delivery & Returns page.

11. User Conduct & Prohibited Activities

You must not:

  • Use the Website for unlawful, fraudulent, or harmful purposes
  • Request advice relating to human use, dosing, reconstitution, application, or consumption
  • Misrepresent your intended research use, institutional affiliation, or qualifications
  • Attempt to purchase products for any prohibited activity, including personal consumption
  • Resell, redistribute, or transfer products without our prior written authorization
  • Circumvent our research-only restrictions through false statements or deceptive practices

Any communication suggesting misuse will result in immediate account suspension, order cancellation, and potential reporting to relevant authorities.

12. No Resale & Material Transfer Agreements

Products may not be resold, redistributed, or transferred to third parties without our prior written authorization. For institutional buyers, additional Material Transfer Agreements (MTAs) may be required for certain peptide sequences. Contact us for authorization requests.

13. Customer Responsibility for Local Laws

You are solely responsible for ensuring your purchase, import, possession, storage, and use of our products comply with all laws and regulations in your jurisdiction. This includes:

  • Obtaining any required import licenses, permits, or authorizations
  • Complying with local controlled substance regulations
  • Adhering to laboratory safety and handling requirements
  • Maintaining appropriate product liability insurance

We are not responsible for customs seizures, legal issues, or regulatory penalties arising from your failure to comply with local regulations.

14. Indemnification

You agree to indemnify, defend, and hold harmless Supplementheroes Ltd, its directors, officers, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from:

  • Misuse of products
  • Breach of these Terms
  • Violation of applicable laws in your jurisdiction
  • Misrepresentation of intended use or qualifications
  • Import, customs, or regulatory violations
  • Any third-party claims related to your purchase, possession, or use of our products
  • Your failure to comply with local laws or regulations

This indemnification survives termination of these Terms.

15. External Links

The Website may contain links to third-party websites. We are not responsible for their content, accuracy, or security. Use of external sites is at your own risk.

16. Website Availability

We aim to keep the Website available at all times but may suspend access for maintenance, operational reasons, or compliance requirements. We are not liable for interruptions or downtime.

17. Limitation of Liability

To the fullest extent permitted by UK law:

  • We provide the Website and products "as is" and "as available"
  • We do not guarantee accuracy, completeness, or uninterrupted access
  • Our liability for any claim is limited to the value of the order in questions
  • We are not liable for any indirect, incidental, consequential, or punitive losses, including lost profits, research data, or regulatory penalties
  • We are not liable for any adverse effects resulting from product use, mishandling, or storage
  • Your sole remedy for dissatisfaction with the Website is to discontinue use

We strongly recommend that customers maintain appropriate product liability and professional indemnity insurance.

18. Termination & Account Suspension

We may suspend or terminate your account immediately, without prior notice, if:

  • You breach these Terms
  • You indicate intended misuse, personal consumption, or human use
  • Your activity raises compliance concerns or regulatory red flags
  • You provide false, misleading, or incomplete information
  • You attempt to circumvent our research-only restrictions
  • You are placed on any restricted party list or sanctions program

Upon termination, all provisions that by their nature should survive termination shall continue in full effect.

19. Governing Law & Severability

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.

If any provision of these Terms is found unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full effect. Our failure to enforce any right shall not constitute a waiver of that right.

20. Entire Agreement

These Terms constitute the entire agreement between you and Supplementheroes Ltd regarding your use of the Website and purchase of products, superseding any prior agreements or understandings.

21. Company Information

Legal Name: Supplementheroes Ltd
Address: 5 Cornfield Terrace, Eastbourne, England, BN21 4NN
Website: www.HXlabs.co.uk
Email: info@HXlabs.co.uk